Server Setup, Installation, Monitoring and Comprehensive Management

At Akento, we pride ourselves on the level of server maintenance that we provide to our customers. We employ skilled, certified technicians to set up, install, monitor, and comprehensively manage our customers’ servers in order to maintain a constant and exemplary level of reliability. Akento works hard to keep your servers up and running smoothly so you don’t have to worry about it.

  • Hardware monitoring, reliability, security backup logs, anti-virus scanner logs, general server health checks -
    • Server Patches
    • Realtime Monitoring
      • Disk Subsystem
      • Network Subsystem
      • Processor Load
      • Memory Subsystem

     

    Akento can remotely monitor your servers in a variety of ways to quickly respond and head off altogether many problems that might come up. Our technicians will plan, manage, and install critical patches and updates while they monitor your server’s disk, network, processor load, and memory subsystems. Akento can also maintain your security backup logs and anti-virus scanner logs to promote and increase your server’s reliability, as well as performing maintenance of user accounts (adding, modifying, or removing users from your system).

     

  • Liaison with local IT support staff - Akento works hard to keep you informed and your staff up to date with the latest changes in your server. We will communicate with your local technology staff so that they can do their job and keep you running smoothly.
  • Response time guarantee - Once under contract with Akento, you have the option to purchase our response time guarantee, which promises that Akento will respond to your problem within 4 hours during the business week. This can be essential in instances of server breakdown and ensures our customers that they will always get the attention they need, when they need it.
  • Introductory training and documentation - Akento can train your staff to use your new server. Our friendly technicians can put it all in simple terms, and we’ll even give you a short, easy-to-read manual on how to use certain functions. At Akento, we believe that you should be able to competently use any hardware that we recommend to you, and we’ll give you the tools to do just that.
  • Disaster recovery/ business continuity - Akento has over a decade of experience with recovering your lost data in the event of a technological disaster. Our fast and confidential employees can bring back just about anything you can lose, letting you keep your business functioning even when your computers aren’t. Akento will be expanding our capabilities in providing backup server space in the near future – check back for details soon!